Источник:
https://crmtipoftheday.com/1040/why-...s-in-workflow/
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Back in the days when George Doubinski used configuration, he talked about
using constants in workflows.However, this is only the tip of the configuration iceberg. Just above our Default Value box we can stack values for insertion into our field.
What does it mean to stack the values and what happens when we do?
When we update a record in a workflow and select a field to update, we see a box like the one on the right. In this scenario, I have selected the Send Email step in the workflow and clicked into the To field on the Form.
By adding a series of values into my Set To box, I create a simple form of branching logic which goes like this:
If the Student/Customer field has a value use this ElseIf the Reported By field has a value use this ElseIf the Owning User field has a value use this ElseSend it to Leon TribeA lot simpler than trying to explicitly set up If-Then statements using Workflow steps.
Источник:
https://crmtipoftheday.com/1040/why-...s-in-workflow/